1. Inquiry & Initial Communication

The process begins when customers contact Zhejiang Skyland via online chat, email, or international B2B platforms. Our professional sales team communicates with clients to understand their specific needs, including product type (luggage, suitcases, travel bags, business trolleys), target markets, material preferences, design requirements, and desired quantities for OEM/ODM or stock products.

2. Product Recommendation & Quotation

Based on the customer's requirements, we recommend suitable products from our “Transworld” brand catalog or discuss custom design possibilities. A formal quotation is provided, including product specifications (size, weight, material, wheel type, handle style), available colors, packaging options, MOQ, pricing, and estimated delivery time. Both parties discuss and refine details to reach a mutual understanding.

3. Sample Development & Approval (if applicable)

For custom OEM/ODM orders, Zhejiang Skyland develops samples according to the client's design specifications, logo requirements (laser engraving, metal badge, or screen printing), or packaging preferences. Samples are sent for customer review and approval. Any necessary adjustments are made until the sample meets the client's expectations. This step ensures product quality and design accuracy before mass production.

4. Contract Confirmation

Once all product details, pricing, and terms are agreed upon, Zhejiang Skyland issues a sales contract or proforma invoice. The contract clearly outlines product descriptions, quantities, quality standards (including material durability, zipper performance, wheel smoothness), packaging specifications, payment terms, delivery schedule, and after-sales service commitments. The contract becomes effective upon confirmation by both parties.

5. Deposit Payment

After contract confirmation, the buyer pays the agreed deposit (typically 30%–50% for custom orders). Upon receipt of the deposit, Zhejiang Skyland officially schedules the order and begins raw material procurement (PC, ABS, polyester, nylon, aluminum frames) and production planning at our partner manufacturing facilities in Zhejiang, China.

6. Production & Quality Control

Production is carried out in strict accordance with confirmed specifications and international quality standards (such as ISO 9001, REACH, and physical durability tests). Throughout the manufacturing process, Skyland implements rigorous quality control checks, including material strength testing, zipper cycle tests, handle load tests, wheel wear tests, and finished product evaluations to ensure every luggage piece meets our high standards.

7. Final Inspection & Packaging

After production is completed, all products undergo final inspection to verify quality, functionality, and design accuracy. Professional packaging suitable for international shipping is applied, including individual dust bags, poly bags, carton boxes, or custom display packaging as agreed. Packing lists and commercial invoices are prepared for export.

8. Shipment & Delivery

Finished products are transported to the designated port (e.g., Ningbo, Shanghai) and shipped according to the agreed Incoterms (FOB, CIF, etc.). Zhejiang Skyland coordinates with logistics partners to ensure timely delivery to destinations worldwide, including North America, Europe, Southeast Asia, the Middle East, and other markets. Shipping documents (bill of lading, packing list, commercial invoice, certificate of origin) are promptly provided to the buyer.

9. Balance Payment & Goods Receipt

Upon arrival at the destination port, the buyer completes customs clearance and receives the goods. After confirming that all items meet contract requirements, the buyer pays the remaining balance as agreed.

10. After-Sales Service & Ongoing Support

Zhejiang Skyland is committed to long-term customer satisfaction. We provide after-sales support, including product usage guidance, quality assurance, spare parts supply (replacement wheels, handles, zippers), and timely resolution for any issues that may arise. With over 30 years of experience and a trade network covering more than 50 countries, our customer-centric approach aims to build lasting partnerships and ensure a positive experience with every order.