1、 Collection and use of personal information

When you use Zhejiang Skyland's website or B2B services, we may ask you to provide personal information. Zhejiang Skyland will use this information in accordance with this privacy policy. You do not have to provide the personal information we require, but in many cases, if you choose not to provide it, we will not be able to respond to your inquiries, provide quotations, send samples, or fulfill orders.

The following provides some examples of the types of personal information that Zhejiang Skyland may collect and how we use such information:

2、 What personal information do we collect

When you submit an inquiry, request a sample, place an OEM/ODM order, download product catalogs, or contact us for trade cooperation, we may collect various information, including your name, company name, mailing address, telephone number, email address, job title, and business preferences (such as target markets and product types).

When you use Zhejiang Skyland's services to request samples or place bulk orders, we may collect information related to shipment and customs clearance, such as consignee name, address, phone number, tax ID, and import/export codes. Zhejiang Skyland will use this information to fulfill your requirements, process orders, arrange logistics, or achieve anti-fraud and trade compliance purposes.

In some jurisdictions, for the purpose of complying with international trade laws or customs regulations, we may require users to provide business licenses or government-issued identification, but only in limited cases such as contract signing or customs declaration.

3、 How do we use your personal information

We may use your personal information (such as email address or phone number) to send you product updates, new collection announcements, trade show invitations, and industry news. If you do not wish to receive such marketing communications, you can opt out at any time by updating your preferences or replying to unsubscribe.

We may use your personal information to verify your identity and company credentials before entering into a formal sales contract.

We may use personal information to send important notices, such as order confirmations, shipping updates, and invoice reminders. Since this information is critical to our business relationship with you, you cannot opt out of receiving such transactional communications.

We will also use personal information for internal purposes such as audit, data analysis, and market research to improve Zhejiang Skyland's products, services, and customer communication.

4、 Collection and use of non personal information

We will also collect and use data that cannot be directly linked to any particular individual by itself. We may collect, use, transfer and disclose non personal information for any purpose. Below are some examples of non personal information we may collect and how we use it.

We will collect information such as business type, language preference, zip code, area code, unique device identifier, referral URL, location and time zone when users visit our website, so that we can better understand customer behavior and improve our products, services, and advertising.

We collect information about our customers' activities on our website, including pages viewed, products browsed, and inquiry forms submitted. We will summarize such information to help us provide customers with more useful information and understand which parts of our website, products, and services customers are most interested in. For the purposes of this privacy policy, aggregated data is considered non personal information.

We may collect and store detailed information about how you use our services, including search queries and filter selections. Such information may be used to improve the results of our service delivery and make it more relevant to your business needs. Such information usually does not involve your IP address, except for the following few cases: we need to ensure the quality of services provided through the Internet.

5、 Cookies and other technologies

Zhejiang Skyland or our email and advertising partners may use cookies and other technologies, such as pixel tags and website beacons. These technologies help us better understand user behavior, tell us what parts of our website people visit, measure and improve the effectiveness of advertising and web search. We treat information collected through cookies and other technologies as non personal information. However, if local laws treat Internet Protocol (IP) addresses or similar identification marks as personal information, we also treat such identification marks as personal information. Similarly, for the purpose of this privacy policy, in the case of combining non personal information with personal information, we treat the combined information as personal information.

Like most Internet services, we automatically collect certain information and store it in log files. Such information includes IP address, browser type and language, operating system, date/time stamp, etc.

We use this information to understand and analyze trends, manage the website, understand user behavior on the website, improve our products and services, and collect information on the overall audience characteristics of the user base. Zhejiang Skyland can use this information for our marketing and advertising services.

Pixel tags allow us to send email in a format that customers can read and tell us whether the email is open. We can use this information to reduce or eliminate irrelevant emails to customers.

6、 Other

It may be necessary for Zhejiang Skyland to disclose your personal information according to the laws, legal procedures, litigation, and/or the requirements of public institutions and government departments at home and abroad. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions, protect our operations or users, or prevent fraud. In addition, in case of reorganization, merger, or sale, we can transfer all personal information we collect to relevant third parties.

Protection of personal information: Zhejiang Skyland attaches great importance to the security of your personal information. Zhejiang Skyland will use encryption technologies such as transport layer security protocol (TLS) to protect your personal information during transmission. When storing your personal data in Zhejiang Skyland, we will use computer systems with limited access rights, which are deployed in facilities protected by physical security measures. Your account and password are stored in encrypted form, which is also true when we use third-party storage space.

7、 Privacy issues

If you have any questions or concerns about Zhejiang Skyland's privacy policy or data processing, or wish to complain about possible violations of local privacy laws, please contact us. You can reach us via the contact information provided on our website.

When receiving privacy issues or access/download requests, we will screen and classify the contacts and try to solve the specific problems or questions you raise. If your question itself involves more important matters, we may ask you for more information. These contacts who ask more important questions will receive replies. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels according to your actual situation. Zhejiang Skyland can update its privacy policy at any time. If we make significant changes to our privacy policy, we will publish announcements and updated privacy policies on the company's website.